Effective date: 24 August 2026
Marock Safaris respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use and share it, how long we keep it, and the choices and rights available to you when you use our website or travel services.
1. Who We Are
Marock Safaris provides safari, accommodation, transportation, flight-booking and other travel-related services in Kenya and across East Africa. For the personal information described in this policy, Marock Safaris is generally the data controller because we determine why and how that information is processed.
2. Scope of This Policy
This policy applies when you:
- Visit or interact with our website;
- Request a safari quote or send an enquiry;
- Ask us to arrange flights, accommodation, transport or activities;
- Make, amend or cancel a booking;
- Subscribe to marketing communications; or
- Contact us by email, telephone, WhatsApp, social media or another channel.
3. Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact information: your first and last name, email address, telephone number, country of residence and contact preferences.
- Travel and booking information: destinations, preferred itinerary, airline or route, departure and arrival dates, accommodation preferences, group size, traveller details and special requests.
- Communications: messages, enquiries, feedback, complaints and records of correspondence with us.
- Transaction information: booking value, currency, payment status, payment reference and refund information. Where a bank or payment provider processes a payment, that provider may collect payment details under its own privacy notice.
- Technical and usage information: IP address, browser and device type, operating system, referring page, pages viewed, approximate location, timestamps, security logs and similar diagnostic information.
- Cookie and preference information: language selection, session settings and choices made through website features.
If necessary to arrange your trip, you may choose to provide dietary, accessibility, health or other sensitive information. We use this only where it is necessary for the requested service, you have given appropriate consent, or another lawful basis applies. Please do not provide sensitive information that we have not requested.
4. How We Collect Information
We collect information:
- Directly from you through enquiry, contact, flight-booking and tour-booking forms;
- When you communicate with us by email, telephone, WhatsApp or social media;
- Automatically through cookies, server logs and similar technologies when you use the website;
- From a lead traveller or group organizer acting with authority for other travellers; and
- From travel agents, accommodation providers, airlines, transport providers or other partners when necessary to manage your booking.
If you provide information about another traveller, you confirm that you are authorized to do so and that you have made this policy available to them.
5. How and Why We Use Personal Information
We may use personal information to:
- Respond to questions and prepare quotations or proposed itineraries;
- Confirm, manage, amend or cancel bookings;
- Arrange accommodation, flights, transport, park access, activities and other requested services;
- Communicate important travel, safety, payment and itinerary information;
- Process and reconcile payments, refunds and financial records;
- Provide customer support and resolve complaints;
- Protect the website, detect spam or fraud and maintain service security;
- Understand and improve our website, services and customer experience;
- Send offers or travel updates where you have consented or where otherwise permitted by law; and
- Comply with tax, accounting, immigration, public-health, law-enforcement and other legal obligations.
Our lawful bases may include your consent, taking steps at your request before entering a contract, performing a contract with you, complying with a legal obligation, protecting vital interests, and our legitimate interests where those interests do not override your rights.
6. Cookies and Third-Party Website Features
Our website and service providers may use cookies or similar technologies for functions such as:
- Keeping the website secure and operating correctly;
- Remembering language or other preferences;
- Preventing spam and automated abuse through Google reCAPTCHA;
- Displaying translated content through GTranslate;
- Displaying maps, social-media content, reviews or other embedded features; and
- Measuring website performance and usage where such tools are enabled.
Embedded services, including Google Maps, Google reCAPTCHA, GTranslate, Instagram and Tripadvisor features, may receive technical information and set their own cookies when they load. Their handling of information is governed by their own privacy notices.
You can restrict or delete cookies through your browser settings. Blocking certain cookies may prevent some website features from working correctly.
7. When We Share Information
We may share only the information reasonably needed with:
- Hotels, lodges, camps, airlines, transport operators, driver-guides, activity providers and park authorities;
- Banks, payment providers and accounting or fraud-prevention services;
- Website hosting, email, form, translation, security, backup, analytics and customer-communication providers;
- Professional advisers such as accountants, auditors, insurers and legal advisers;
- Government, immigration, tax, law-enforcement or regulatory authorities where required by law; and
- A purchaser or successor if our business or relevant assets are reorganized, sold or transferred.
We do not sell personal information. Service providers acting for us are expected to use information only for the agreed service and to protect it appropriately.
8. International Transfers
Travel arrangements often require information to be shared with suppliers and technology providers located outside Kenya or outside your country of residence. Where personal information is transferred internationally, we take reasonable steps to use appropriate safeguards, contractual protections, consent or another transfer mechanism permitted by applicable law.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing your enquiry or booking, providing after-travel support, maintaining business and financial records, resolving disputes, enforcing agreements and meeting legal obligations.
Retention periods vary according to the type of information and applicable legal or supplier requirements. When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.
10. Information Security
We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, software updates, backups, security monitoring and limiting information to people who need it for their work.
No internet transmission or storage system is completely secure. Please avoid sending passport copies, payment-card details or sensitive health information through an ordinary website form unless we specifically request it and provide an appropriate method.
11. Your Privacy Rights
Subject to applicable law and any lawful exceptions, you may have the right to:
- Be informed about how your personal information is used;
- Request access to personal information we hold about you;
- Request correction of inaccurate, incomplete, outdated or misleading information;
- Request deletion or erasure where we are no longer authorized to retain the information;
- Object to or request restriction of certain processing;
- Withdraw consent at any time where processing is based on consent;
- Request data portability where applicable; and
- Object to direct marketing.
We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise a right, contact us using the details below. We may need to verify your identity and may retain information where required by law or where another lawful exception applies.
12. Marketing Communications
We may send safari offers, destination information or other marketing only where permitted by law. You can unsubscribe using the link in a marketing email or contact us at any time. Opting out of marketing will not stop essential messages about an enquiry or booking.
13. Children’s Information
Our website is not intended for children to make bookings independently. A parent, guardian or authorized group organizer may provide information about a child where it is necessary for a family or group booking. We use such information only to arrange and safely provide the requested travel services and as permitted by law.
14. External Links and Third-Party Services
Our website may link to airlines, hotels, payment providers, social networks and other third-party websites. We do not control their privacy practices. Please review the privacy notice of any third party before providing information directly to it.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, suppliers or legal obligations. The current version will be posted on this page with its effective date.
16. Contact Us and Complaints
Questions, requests or complaints about this Privacy Policy or our use of personal information may be directed to:
Marock Safaris
Transnational Plaza, Mama Ngina Street, Nairobi, Kenya
Email: info@marocksafaris.com
Telephone: +254 722 669 521
Kenyan privacy rights are set out in the Data Protection Act, 2019. If you believe your concern has not been resolved, you may contact or lodge a complaint with the Office of the Data Protection Commissioner of Kenya.
